Best In Class
Service Approach
to Better Serve
Your Campus
Three-Tiered Service Program
Our driving purpose is to ensure our customers are experiencing the best in technology, equipment, and service. CSC’s three-tiered service program consisting of Proactive, Responsive, and Preventive Service does exactly that.
Proactive Service
Proactive service enables your technician to identify and resolve potential issues before they become a problem. Following a thorough inspection of your equipment and tests to ensure all machines are functioning properly, your technician will replace any parts as needed to maintain optimal performance.
Responsive Service
When a machine breaks down, the last thing you need is a delay in service. Thanks to our online and in-app error reporting, plus a 24-hour Customer Support Center, requesting service is easy and convenient. Automatic service dispatch ensures an expedient response.
Preventive Maintenance
Planned service of facilities and equipment helps extend your equipment life and prevent avoidable mechanical failures. Our technicians follow an extensive maintenance checklist to keep your laundry rooms clean and efficient.
The service technician checks in with me every week, and I have had absolutely nothing to report to him regarding the service of the machines. They are very efficient. Every week he comes by and I tell him the same thing: “all is well.”
Wendie Loredo, UOP, McGeorge School of Law
Submitting work orders via your service app is so effective; it saves me a lot of time and teaches the students to be responsible about their laundry rooms. LaundryView® is also the best and helps students plan their time well.
Heather Saladino, St. Martin’s University
Location Matters
Each of our branches includes a complete, knowledgeable service and administrative team that is locally based and dedicated to supporting your campus. Click here to see a full list of our branches.
